We want you to love your fine jewellery as much as we do. The studio offers an exchange or refund if you decide to return your order within 30 days with proof of purchase and the piece is still in its original state and packaging. If you received your Aud piece as a gift and have no receipt, the studio is happy to exchange your piece for something else from the collection. Unfortunately bespoke pieces cannot be returned.
Please contact [email protected] if you wish to make a return.
Shipping costs on returned items are the customer’s responsibility. We advise registering the package if sending by post — the studio will not be held responsible for pieces that do not reach us in the post. We will notify you once your package has been received, provided the piece is in its original condition we will process your exchange or refund immediately.
If a piece is faulty and has been purchased within 365 days we can offer a repair or replacement completely free of charge. If we receive the piece after 365 days any repair work will be charged to the customer. We will not accept items that have been intentionally tampered with.
Payment on all orders is due in full before the order can be processed, or in the case of bespoke pieces, before they can be created.
Shipping costs within Ireland are included with your purchase. Your item will be dispatched within two weeks (main collection pieces) or four weeks (bespoke pieces), at which point shipping will take 5 – 10 days. For express shipping or shipping outside the Republic of Ireland, please contact us by email. We also offer local collection, again please get in touch if you are available to collect in the Dublin area.
When you contact or engage with us we store information about you in order to respond to your query; this is only the information provided in your contact (email, phone, online order, etc.) and may include your name, phone number, organisation and email address. Your information is stored to follow up on your query or order and may be used to contact you at a future date.
You have the right to request access to the information about you. You can do this by contacting [email protected] We may seek to verify your identity before providing you with an electronic copy of your data (unless you specify a different method of delivery) within 30 days. If you wish us to remove your data we will gladly do this.
This policy applies to auddesign.ie and Aud Jewellery only. The site contains links to other websites – once you have travelled to a third party website, this policy no longer applies. If you have any further questions about our use of your data, please do not hesitate to get in touch.
All contents of this site, including but not limited to text, imagery and code, are the property of Aud and should only be used for their original purpose namely the publicly visible version of this website. If you wish to use any element of this site for another purpose or in another context please contact the studio directly to discuss the correct accreditation.
© Copyright Aud 2021.